Organization Outline:

Our client is a becoming immediate to-customer (D2C) brand in the hair care industry, spend significant time in items intended for people with wavy and wavy hair. Their central goal is to assist clients with embracing their regular twists by giving the right hair care arrangements. As a Client service Subject matter expert, you will assume an essential part in improving consumer loyalty and giving a consistent encounter to all requests and backing needs.

Set of working responsibilities:

We are looking for a devoted Meeting Master to join our group. In this job, you will be answerable for overseeing client meeting and different requests through calls, Instagram, WhatsApp, and other advanced stages. Your essential center will be to give ideal and exact ideas, address client concerns, and guarantee a positive involvement in our image's items and administrations. This position requires extraordinary spoken and composed relational abilities, sympathy, and the capacity to perform multiple tasks really.

Obligations:

Answering client requests and backing demands through calls, visits, and other computerized channels.

Helping clients with item proposals in view of their hair type and inclinations.

Understanding and settling client issues, for example, request status, item data, installment concerns, and so on.

Building solid associations with clients by giving brief and supportive reactions.

Heightening complex issues to important divisions or care staff when vital.

Keeping up with point by point records of client collaborations, criticism, and goals in the CRM framework.

Recognizing normal client trouble spots and giving criticism to further develop items and administrations.

Remaining refreshed on the brand's most recent items, advancements, and arrangements to give exact data.

Adding to collaborations by accomplishing individual and group execution objectives.

Prerequisites:

Related knowledge in client service or a connected field in skincare/haircare is liked.

Solid spoken and composed relational abilities with tender loving care.

Capacity to deal with client requests with persistence, sympathy, and amazing skill.

Experience utilizing CRM programming and other computerized specialized devices.

Capability in Google Sheets and Docs.

Self-spurred with an uplifting outlook and an eagerness to learn.

Solid hierarchical abilities and the capacity to perform multiple tasks in a high speed climate.

Benefits:

Cutthroat compensation bundle with open doors for vocation development.

Exhaustive preparation projects to upgrade item information and client support abilities.

Work from the solace of your home with a steady web association.

Far reaching preparing and progressing backing to upgrade your client care abilities and item information.

If it's not too much trouble, note: This is at first a 6-month contract position. In any case, in view of your exhibition during this period, there is a potential chance to change over the job into a stable situation.

jio careers work from home customer support for freshers