Full expected set of responsibilities

Our Main goal:

Legit is determined to reform how B2B associations make income by anticipating clients probably going to purchase and prescribing the best game-plan to connect with mysterious purchasing groups. Legit Income artificial intelligence is the main deals and advertising stage to open the capacity to make, oversee and switch great pipeline over completely to income.

Our Kin:

Individuals are the substance of 6sense. We present with enthusiasm and reason. We live by our Being Legit upsides of Responsibility, Development Mentality, Honesty, Tomfoolery and One Group. Each 6sensor has an impact in defining the fate of our industry-driving innovation. Legit is where distinction creators focus in, face challenges, act with respectability, and measure accomplishment by the worth we make for our clients.

We need Legit to be the best section of your profession.

We are looking for a talented and experienced Client care Supervisor to lead our client service group. The ideal competitor will be enthusiastic about client care, profoundly coordinated, and equipped for dealing with a group to convey exceptional help encounters. The Client service Director will assume a urgent part in guaranteeing that our clients get expeditious and powerful help with their requests, concerns, and specialized issues.

Job Liabilities

Regulate and deal with the day to day tasks of the client assistance group, guaranteeing that all requests are taken care of instantly and expertly.

Create and carry out client assistance strategies, methods, and norms to guarantee predictable help conveyance and consumer loyalty.

Train, mentor, and guide client care delegates to upgrade their abilities and execution.

Screen and assess group execution measurements, for example, reaction times, goal rates, and consumer loyalty scores, and carry out systems for development depending on the situation.

Act as the essential resource for raised client issues, working intimately with different divisions to determine complex issues and guarantee consumer loyalty.

Team up with Item and Designing groups to give client input and bits of knowledge to item improvement and advancement.

Keep awake to date on industry patterns and best practices in client service and carry out imaginative ways to deal with upgrade the client experience.

Handle client accelerations and grievances in an expert and sympathetic way, trying to determine issues as per the general inclination of the client and the organization.

Lay out and keep a functioning information on the Legit item

Favored Abilities and Experience

3+ long periods of Administrator experience required.

5+ long periods of Client assistance experience required.

3+ long periods of SaaS experience

Client care situated outlook and a critical thinking disposition.

Solid initiative abilities with the capacity to propel and motivate a group.

Exhibited capacity to deal with heightened client requests and protests with amazing skill and sympathy.

Fantastic correspondence and relational abilities, with the capacity to interface actually with clients and colleagues at all levels of the association.

Capacity to work successfully in a speedy climate and adjust to evolving needs.

Solid critical thinking abilities and the capacity to pursue choices under tension.

Capability in client care programming and CRM frameworks.

Information on and experience with SQL.

Our Advantages:

Full-time workers can exploit wellbeing inclusion, paid parental leave, liberal took care of time and occasions, quarterly taking care of oneself days off, and investment opportunities. We'll ensure you have the gear and backing you want to work and associate with your groups, at home or in one of our offices.

We have a development outlook culture that is addressed in all that we do, from onboarding through to various learning and improvement drives including admittance to our LinkedIn Learning stage. Worker prosperity is additionally top of brain for us. We have quarterly health instruction meetings to empower taking care of oneself and self-improvement. From health days to ERG-facilitated occasions, we celebrate and invigorate every single Legit worker and their experiences.

Legit work from home customer support jobs in bangalore without investment