Full set of working responsibilities

Necessities and Abilities :

Solid working information on the Microsoft Office Suite items

(MS Word and Succeed and so forth.)

Experience as a Client service Trained professional or comparative CS job

Knowledge of school ERP space

Experience in utilizing help work area programming and remote help apparatuses

Fantastic correspondence and critical thinking abilities

Performing various tasks capacities

Tolerance while taking care of testing circumstances

Agreeable to visit different schools

Should have their Work area or PC

Obligations

Answering client questions in an opportune and precise manner,

by means of telephone, email, or visit

Distinguish client needs and assist clients with utilizing explicit highlights

Examine and report item breakdowns

(for instance, by testing various situations or imitating clients)

Screen client protests and connect with give help

Share highlight demands and successful workarounds with colleagues

Illuminate clients about new highlights and functionalities

Circle back to clients to guarantee their specialized issues are settled.

Assemble client input and offer it with our Item, Deals, and

Promoting groups.

Help with preparing Junior Client assistance Agents.

Work Type: All day

reliance work from home customer support jobs